Modern Medika Telemedicine Refund Policy

Consumers of Modern MedikaTelemedicine consent to participate in the telemedicine services for a specified subscription duration. Modern Medika Telemedicine subscription shall remain in effect for the duration of the specific service elected by the consumer. Consumers may, upon notice to Modern Medika via Modern Medika email (support@modernmedika.com) , cancel the subscription prior to the next billing cycle.

Consumer understands and agrees that there have been no guarantees or assurances made about the results of the service. Consumers will not be able to claim any refund based on satisfaction or personal opinion about the quality of care provided. However, consumer can cancel future subscriptions at any time.

Monthly Modern Medika telemedicine subscriptions are not refundable. At any time, Modern Medika reserves the right to refuse a refund. If a consumer is not entirely satisfied with service from Modern Medika, consumer can contact Modern Medika customer service team to discuss the concerns. Modern Medika will review concerns and review any request for refund. Modern Medika will notify consumer via email or phone of the results within two to ten working days. If consumer is still not satisfied, consumer has the right to launch a grievance with their bank or credit card provider regarding any disputed refund. This will be investigated thoroughly by Modern Medika’s customer service team and consumer’s bank or credit card provider.

Consumers can cancel prior to the upcoming billing dates to avoid future subscription charges.

Completed appointment fees cannot be refunded.

If, due to a network issue from the Modern Medika Telemedicine platform, consumer is not able to complete a telemedicine call or video session, then Modern Medika customer service may provide a refund or book a new call or video consultation for the consumer at no additional charge. This will be done based on the sole discretion of Modern Medika and which cannot be appealed against. If a consumer has not received a refund within the allocated time, consumer should first check with their credit card company as it may take some time before a refund is officially posted. Next the consumer should contact their bank. There is often some processing time before a refund is posted. If consumer has exhausted the above steps and still have not received the approved refund, please contact Modern Medika Customer Service at support@ModernMedika.com.